top of page
  • Writer's pictureSam Lowes

Personalised Service for Superior Results: Why Direct Communication Matters

Have you ever encountered the frustrating scenario of needing urgent assistance from a supplier but being unable to reach them? The endless wait on a customer service line or the prospect of logging a ticket and receiving a vague promise for a call back can be daunting. At Crystal Galleries, we prioritise a direct and personable approach to customer service, ensuring you never have to face these frustrations.

Full Access to Our In-House Team

We offer our customers full access to our in-house team, available from 9AM to 5PM Monday to Friday. Our dedicated staff are ready to assist you with any enquiries, ensuring you receive the support you need promptly and efficiently. We believe that having direct access to knowledgeable and friendly team members fosters a deeper understanding between our team and yours, ensuring the best work emerges from both sides.

Direct Contact for Immediate Assistance

For those exceptional moments when you need immediate assistance, our sales team can mobile numbers for direct contact. This commitment to a relationship-oriented service model means that you can reach us quickly and easily, even outside of regular business hours. We understand that sometimes you need answers fast, and we are here to provide them.

The New Customer Hub: Enhanced Offline Features

To further enhance your experience with us, we are excited to introduce the new Customer Hub. This feature-rich platform is designed to streamline your interactions with us, offering a range of tools and resources to support your needs. The Customer Hub includes:

  • Stock Information: Images and templates or stock products available for download.

  • Order Tracking: Easily track the status of your orders and receive updates on their progress.

  • Online Prices: To save your time, we have all prices available from within the customer hub.

A Real Person, Not an Automated Response

We understand the frustration of engaging with a company that hides behind impersonal communication systems like automated responses or helplines. At Crystal Galleries, we believe in providing real people and real service to our customers. Our team is dedicated to understanding your specific needs and delivering solutions that meet those needs effectively.

Direct communication is essential in delivering exceptional service. It allows us to understand your needs better, respond to your concerns promptly, and build a relationship based on trust and mutual respect. Our commitment to direct communication means you can always reach a real person who is ready to help.

Aren't you looking for a supplier who truly understands the significance of direct, personal, and hands-on customer service? If so, consider Crystal Galleries for your personalised, effective, and solution-oriented supplier needs. We are committed to providing the highest level of service and support to ensure your experience with us is nothing short of exceptional.

For more information about our services and the new Customer Hub, visit our website or contact us directly. We look forward to building a lasting partnership with you.

Crystal Galleries: Champions of Quality and Customer Service


bottom of page